Terms of Service

This website is operated by Isla Dolls. Throughout the site, the terms “we”, “us” and “our” refer to Isla Dolls. Isla Dolls offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Please handle your doll and products with a lot of care, and do not keep any clothing with dark colors on for extended periods of time, as it could lead to staining. Keep your doll away from direct sunlight. Please read the care guide included with the doll carefully. All dolls are carefully inspected for any errors before shipment. 

Due to the handmade nature of Isla Dolls, your doll may come with some minor imperfections. Light marks on the surfaces can be carefully removed with the use of a special sponge that will be included with your doll! We strive to offer quality products and put a lot of love and time into every creation, however, since the items are handmade, they may have small flaws due to human error.

Isla Dolls are not toys and are not meant for kids or rough handling. I can not be held responsible for any damages or harms caused by improper handling or use of the product. 

Color Accuracy

Colors and texture of the actual product may appears slightly different in person than they look in photos due to camera limitation, devices and screen settings. We can not guarantee that the color and texture shown on your screen(s) is 100% accurate to the actual product, but we will provide photos in various lightings. Because of this, we can't be held responsible if the color in person does not look exactly the same.


Please be aware of the pre-order time periods before placing an order. If you have any questions, please feel free to contact us at any time. Cancellations once a pre-order is placed will not be accepted.

We do our best to ship all items out as soon as possible. If you need to arrange express shipping, please contact us.


Isla Dolls received as gifts from collaborations or commissioned work may not be resold for a profit. These dolls may only be given away.


Prices, photos, and availability of the products can be changed at any time, and without notice. Payment is due at time of check-out. We are unable to accept returns or cancellations. All sales are final. 

We reserve the right to cancel any current orders and/or future orders, and refuse service to anyone at any time if we suspect suspicious activities or fraud.

We can't be held responsible for any mistakes not made by us. For example, if you did not choose the right item/color, you made a mistake in your shipping address, you didn't verify the prices and currency, etc.

By visiting our site and/or purchasing something from Isla Dolls, you agree to the terms of service. 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Questions about the Terms of Service should be sent to us at contact@isladolls.com.